Support
Help with Jörgflix Player for Apple TV.
Questions, problems or ideas? Email support@jorgflix.com. Tell us which Apple TV you have and what happened, and we will get back to you.
Common questions
What do I need to use Jörgflix Player?
An Apple TV with tvOS 26 or later, a free Plex account and access to a Plex Media Server: your own, or one that someone has shared with you.
How do I sign in?
Open the app and choose Plex. A code appears on the TV. Go to plex.tv/link on your phone or computer, sign in to Plex and enter the code, or scan the QR code. Your password never passes through the app.
My server doesn't show up.
Check that you signed in with the Plex account that owns or has access to the server, and that the server is running. If you watch away from home, Remote Access must be turned on in the server's settings.
A movie buffers or won't start.
Try Settings → Playback → Streaming Quality → Auto. Auto measures your connection and lowers the quality when needed. If a file still won't play, the server may need to convert it; check that your Plex server is up to date.
How do I change subtitles?
Your default language and style are in Settings → Playback. During playback, bring up the controls and choose the subtitle button. What you pick there is remembered for that movie or show.
Can I make the app forget what I picked for a title?
Yes: Settings → Cache & Storage → Forget Per-Title Choices.
Why is there a trailer or short video before the movie?
That is your Plex server's pre-roll and cinema trailers. Turn it off in Settings → Playback → Show Intro/Trailer.
Privacy
Jörgflix Player collects nothing about you. Read the privacy policy.